Terms of Service
Last updated: May 22, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, software, products, and services provided by Verner Technologies inc. (“Verner Technologies”, “we”, “us”, or “our”), including Nexentis FQM and related services.
By accessing our website, creating an account, purchasing a subscription, downloading software, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.
1. About Verner Technologies
Verner Technologies inc. is a Québec, Canada based software company that develops business software solutions, including Nexentis FQM, a fabrication quality management platform designed to help companies manage inspections, clients, purchase orders, parts, follow-ups, NCRs, RFIs, reports, and quality documentation.
2. Business Use
Our services are intended primarily for businesses, professional users, and organizations. By using our services on behalf of a company or organization, you confirm that you have the authority to accept these Terms on behalf of that company or organization.
If you are using the services on behalf of an organization, references to “you” or “your” in these Terms include both you personally and the organization you represent.
3. Accounts and Access
To use certain services, you may need to create an account or activate access through an account administrator. You agree to provide accurate, current, and complete information and to keep your account information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly if you believe your account has been compromised or used without authorization.
We may suspend or restrict access to an account if we reasonably believe that the account is being used in violation of these Terms, poses a security risk, or may cause harm to our systems, services, other users, or third parties.
4. Subscriptions, Plans, and Billing
Access to our software may be offered through paid subscription plans, one-time fees, add-ons, trials, or custom agreements. Available features, usage limits, storage limits, user limits, support levels, and pricing may vary depending on the selected plan.
Subscription fees are billed according to the billing cycle selected at purchase or specified in your agreement. Unless otherwise stated, subscriptions renew automatically until cancelled.
Payments may be processed through third-party payment providers such as Stripe. By purchasing a subscription, you authorize us and our payment providers to charge the applicable fees, taxes, and recurring subscription amounts using the payment method provided.
You are responsible for ensuring that billing information and payment methods remain valid and up to date. If payment fails or becomes overdue, we may suspend or limit access to the services until the account is brought back into good standing.
5. Taxes
Prices may be exclusive of applicable taxes unless otherwise stated. You are responsible for paying all applicable taxes, including GST, QST, sales taxes, value-added taxes, or other similar charges that may apply to your purchase or subscription.
Where required, applicable taxes will be calculated and charged at checkout, on invoices, or through our payment provider.
6. Trials, Cancellations, and Refunds
We may offer free trials, promotional periods, or discounted access at our discretion. Trial terms may vary and may require a valid payment method.
You may cancel your subscription according to the cancellation process made available through our billing system, customer portal, or by contacting us.
Unless otherwise required by law or expressly stated in a separate written agreement, payments are non-refundable. Cancelling a subscription stops future renewal charges but does not automatically refund amounts already paid.
If your subscription is cancelled, access may continue until the end of the current paid billing period, unless access is terminated earlier due to a violation of these Terms.
7. Software License
Subject to your compliance with these Terms and payment of applicable fees, Verner Technologies grants you a limited, non-exclusive, non-transferable, revocable license to access and use the software and services for your internal business purposes.
This license does not transfer ownership of the software, source code, design, trademarks, branding, documentation, or intellectual property to you.
You may not copy, modify, reverse engineer, decompile, resell, sublicense, rent, lease, distribute, or create derivative works based on our software unless expressly authorized in writing by Verner Technologies.
8. Customer Data
You retain ownership of the business data, files, documents, photos, reports, inspection records, quality records, and other information that you or your authorized users enter, upload, or generate through the services (“Customer Data”).
You grant Verner Technologies the limited right to host, store, process, transmit, display, and use Customer Data only as necessary to provide, maintain, secure, support, and improve the services.
You are responsible for the accuracy, legality, quality, and integrity of Customer Data entered into the services by you or your authorized users.
We do not sell Customer Data.
9. Acceptable Use
You agree not to misuse the services. You must not:
- Use the services for unlawful, fraudulent, harmful, or abusive purposes;
- Attempt to gain unauthorized access to our systems, accounts, databases, networks, or infrastructure;
- Upload malicious code, viruses, malware, or harmful files;
- Interfere with or disrupt the security, availability, performance, or integrity of the services;
- Use the services to store or transmit content that infringes the rights of others;
- Attempt to bypass plan limits, user limits, storage limits, access controls, or security measures;
- Use automated scraping, crawling, or extraction tools without our written permission;
- Share login credentials or allow unauthorized users to access the services.
10. User Roles and Permissions
The services may allow administrators to create users, assign roles, manage permissions, and control access to certain features or data. You are responsible for managing your authorized users and ensuring they use the services in accordance with these Terms.
Actions taken by authorized users under your account may be treated as actions taken by your organization.
11. Availability and Changes to the Services
We aim to provide reliable access to our services, but we do not guarantee that the services will be uninterrupted, error-free, or available at all times.
The services may be unavailable from time to time due to maintenance, updates, security improvements, technical issues, third-party outages, or events beyond our reasonable control.
We may update, improve, modify, suspend, or discontinue parts of the services at any time. Where practical, we will attempt to avoid unnecessary disruption to customers.
12. Support
Support may be provided by email, online communication, documentation, remote assistance, or other methods determined by Verner Technologies. Support availability and response times may vary depending on your subscription plan or separate agreement.
To receive support, you may be required to provide relevant information such as screenshots, error messages, logs, account details, or a description of the issue.
13. Third-Party Services
Our services may integrate with or rely on third-party providers, including cloud hosting, payment processing, accounting systems, email delivery, analytics, monitoring, or other business tools.
We are not responsible for the availability, performance, security, policies, or actions of third-party services that we do not control. Your use of third-party services may also be subject to their own terms and policies.
14. Intellectual Property
Verner Technologies retains all rights, title, and interest in and to the services, software, website, branding, logos, designs, features, workflows, documentation, content, source code, and related intellectual property.
You may not use the Verner Technologies or Nexentis name, logos, branding, or trademarks without our prior written permission, except where necessary to identify yourself as a customer or user of the services in a truthful and non-misleading manner.
15. Confidentiality
During the use of the services, either party may have access to confidential or non-public information belonging to the other party. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the services or the business relationship.
Confidential information does not include information that is publicly available, already known without confidentiality obligations, independently developed, or lawfully received from a third party.
16. Privacy
Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy. By using the services, you acknowledge that personal information may be handled according to that policy.
You are responsible for ensuring that you have the necessary rights, permissions, and legal basis to submit personal information or business data to the services.
17. Disclaimers
The services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Verner Technologies disclaims all warranties, representations, or conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, or error-free operation.
You are responsible for determining whether the services meet your business, operational, technical, legal, regulatory, and quality-management requirements.
The services are tools intended to support quality-management workflows. They do not replace professional judgment, regulatory compliance obligations, contractual obligations, inspection responsibilities, or quality assurance procedures required by your organization, customers, industry, or applicable laws.
18. Limitation of Liability
To the maximum extent permitted by law, Verner Technologies will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including loss of profits, loss of revenue, loss of business, loss of data, business interruption, reputational harm, or procurement of substitute services.
To the maximum extent permitted by law, our total liability for any claim related to the services or these Terms will not exceed the amount paid by you to Verner Technologies for the services giving rise to the claim during the three months preceding the event that gave rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
19. Indemnification
You agree to defend, indemnify, and hold harmless Verner Technologies, its directors, officers, employees, contractors, and service providers from and against claims, damages, losses, liabilities, costs, and expenses arising from:
- Your use or misuse of the services;
- Your violation of these Terms;
- Your Customer Data;
- Your violation of applicable laws, regulations, contracts, or third-party rights;
- Use of the services by your authorized users.
20. Suspension and Termination
We may suspend or terminate access to the services if:
- You fail to pay amounts when due;
- You violate these Terms;
- Your use of the services creates a security, legal, operational, or reputational risk;
- We are required to do so by law, court order, regulator, payment provider, or other authority;
- The services are discontinued or materially changed.
Upon termination, your right to access and use the services will end. Certain sections of these Terms will continue to apply after termination, including those related to payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.
21. Data Export and Deletion
Upon cancellation or termination, we may provide a reasonable opportunity to export Customer Data where technically and commercially practical. Data export may depend on the status of the account, the selected plan, and the nature of the data.
After termination, we may delete, archive, anonymize, or retain Customer Data according to our data retention practices, legal obligations, backup procedures, accounting requirements, and legitimate business needs.
22. Governing Law
These Terms are governed by the laws of the Province of Québec and the applicable laws of Canada, without regard to conflict of law principles.
Subject to applicable law, any dispute related to these Terms or the services will be submitted to the courts located in the Province of Québec, Canada.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, legal requirements, pricing, technology, or operations.
When we update these Terms, we will revise the “Last updated” date at the top of this page. Continued use of the services after updated Terms become effective means you accept the updated Terms.
24. Contact
If you have questions about these Terms, please contact us: