Privacy Policy

Last updated: May 22, 2026

Verner Technologies inc. (“Verner Technologies”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase or use our software, communicate with us, or interact with our services, including Nexentis FQM.

This policy is intended to be written in clear and simple language so customers, users, and website visitors can understand how their information is handled.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name and contact information, such as your email address, phone number, company name, and business address;
• Account information required to create or manage a customer account;
• Billing and subscription information related to purchases, invoices, payments, and renewals;
• Technical support information, including messages, screenshots, files, logs, or other details you provide when requesting assistance;
• Information submitted through website forms, contact forms, signup pages, or support requests;
• Information related to the use of our software, such as user roles, permissions, activity records, uploaded files, reports, and quality-management data entered by authorized users.

We may also collect limited technical information automatically when you visit our website or use our services, such as browser type, device information, IP address, pages visited, and basic usage analytics.

2. How We Use Personal Information

We use personal information only for reasonable business purposes, including to:

• Provide, operate, and improve our software and services;
• Create and manage customer accounts, subscriptions, licenses, and user access;
• Process payments, invoices, billing records, and subscription renewals;
• Send onboarding emails, service notifications, password reset emails, account updates, and important operational communications;
• Provide customer support, troubleshooting, and technical assistance;
• Maintain the security, reliability, and integrity of our systems;
• Detect, prevent, and investigate fraud, abuse, unauthorized access, or technical issues;
• Comply with legal, tax, accounting, regulatory, and contractual obligations;
• Improve our website, products, user experience, and business operations.

3. Software and Customer Data

Nexentis FQM is a business software platform designed to help companies manage fabrication quality processes, inspections, purchase orders, parts, follow-ups, NCRs, RFIs, reports, and related documentation.

When customers use our software, they may upload or enter business data, documents, photos, inspection records, reports, and other operational information. This information remains the responsibility of the customer who controls the account. Verner Technologies processes this information only to provide the software, support the customer, maintain system security, and operate the service.

We do not sell customer data or personal information.

4. Payment Processing

Payments and subscriptions may be processed through third-party payment providers such as Stripe. We do not store full credit card numbers on our systems. Payment providers may collect and process payment details according to their own privacy and security policies.

We may receive limited billing information from payment providers, such as customer name, email address, billing address, subscription status, payment status, invoice details, and transaction references.

5. Accounting and Business Records

We may use accounting or financial tools, such as QuickBooks, to manage invoices, expenses, tax records, customer records, and payment reconciliation. Information stored in these tools is used for legitimate accounting, tax, compliance, and business administration purposes.

6. Service Providers

We may share limited personal information with trusted service providers who help us operate our business and provide our services. These may include providers for:

• Cloud hosting and infrastructure;
• Database and file storage;
• Payment processing;
• Accounting and invoicing;
• Email delivery and communication services;
• Analytics, monitoring, security, and technical support tools.

These providers are only permitted to use personal information as necessary to provide services to us or as required by law.

7. Data Hosting and Storage

Verner Technologies may store information using secure cloud infrastructure. Depending on the services used, information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.

When information is stored or processed outside your province or country, it may be subject to the laws of that jurisdiction. We take reasonable measures to protect personal information under our control regardless of where it is processed.

8. Security Measures

We use reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include access controls, authentication measures, encryption where appropriate, secure cloud infrastructure, monitoring, backups, role-based permissions, and internal procedures designed to protect customer and business data.

However, no method of transmission over the Internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Retention of Personal Information

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal and tax obligations, resolve disputes, enforce agreements, and protect our systems.

When personal information is no longer required, we will delete, anonymize, or securely retain it according to applicable legal, accounting, and operational requirements.

10. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website traffic, remember preferences, and support security or analytics features.

You can adjust your browser settings to block or delete cookies. However, some website features may not function properly if cookies are disabled.

11. Marketing Communications

We may send business or marketing communications only where permitted by law. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you unsubscribe from marketing messages, we may still send important service-related communications, such as billing notices, security alerts, account updates, or software-related notifications.

12. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Withdraw consent where processing is based on consent, subject to legal or contractual limits;
• Ask questions about how your personal information is collected, used, disclosed, or stored;
• Request deletion of personal information, subject to legal, contractual, accounting, security, or operational requirements.

To exercise these rights, please contact us using the contact information below. We may need to verify your identity before responding to certain requests.

13. Confidentiality Incidents

If we become aware of a confidentiality incident involving personal information under our control, we will take reasonable steps to reduce the risk of harm, investigate the incident, prevent similar incidents where possible, and notify affected individuals or authorities when required by applicable law.

14. Children’s Privacy

Our website and services are intended for businesses and professional users. They are not directed to children. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top of this page. If the changes are significant, we may provide additional notice where appropriate.

16. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, you may contact us at: